Board index PBase Questions and Answers Message inbox can't be viewed

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Message inbox can't be viewed

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helenpb
 
Posts: 78

Message inbox can't be viewed

Post Mon Apr 11, 2016 3:12 pm


I don't know how many people are having this problem, but ever since the site crashed this morning, I have been unable to view messages sent to me, although I can read sent messages and all the rest. One person in the States said everything was fine for him, while another in Canada said the same thing is happening to him.

I have written to Pbase Customer Service several times, but naturally no response other than the automated message.

laroseforest
 
Posts: 1751

Re: Message inbox can't be viewed

Post Mon Apr 11, 2016 4:06 pm


I am also having problems with reading PMail in the inbox. Sent emails are fine. Help!

johnnyjag
 
Posts: 169

Re: Message inbox can't be viewed

Post Mon Apr 11, 2016 8:22 pm


Very disappointed having just renewed my membership that I can't read my pmail. This is the type of problem that is causing so many long term members to give up on Pbase. At this rate I don't see a future for what was once the best photo site on the web.

gillk
 
Posts: 865

Re: Message inbox can't be viewed

Post Tue Apr 12, 2016 12:39 am


My inbox isn't there either although it tells me I have over 3,000 messages. Outbox has gone now too.
GillK

mccartney
 
Posts: 94

Re: Message inbox can't be viewed

Post Tue Apr 12, 2016 12:47 am


Same here, I have just emailed Emily and support regarding the issue.
Barry

emily
Site Admin
Site Admin
 
Posts: 716

Re: Message inbox can't be viewed

Post Tue Apr 12, 2016 6:13 pm


Hi Guys,

It took a little time to sort through, but I believe we have all the mailboxes and mails working properly now.

The mails and mailboxes were never affected themselves. The cache for some boxes was set to show empty boxes in error. We have fixed the cache and modified the software to prevent this problem in the future.

Thanks,
Emily

amoxtli
 
Posts: 3191
Location: San Diego, California

Re: Message inbox can't be viewed

Post Tue Apr 12, 2016 6:58 pm


emily wrote:Hi Guys,

It took a little time to sort through, but I believe we have all the mailboxes and mails working properly now.

The mails and mailboxes were never affected themselves. The cache for some boxes was set to show empty boxes in error. We have fixed the cache and modified the software to prevent this problem in the future.

Thanks,
Emily


Thanks for letting us know and resolving the problem Emily.
Walter Otto Koenig Architectural Photography: http://www.wokoenig.net

General Photography: http://www.wokoenig.com

Pacific Photographic Society: http://www.pacificphoto.net

helenpb
 
Posts: 78

Re: Message inbox can't be viewed

Post Wed Apr 13, 2016 3:55 pm


Thanks for that, Emily. Nice to have our messages back!


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