Board index Equipment Digital Cameras Error 99

Digital Cameras

Error 99

toosnvetts
 
Posts: 54
Location: Covington, LA USA

Error 99

Post Fri Jul 23, 2010 1:51 am


Hey all. I went to photograph birds with my 2-1/2 year old Canon 1D Mk3 and it wouldn't operate and showed an "error 99". The camera then commenced to make a clicking noise every 15-20 seconds. I stopped the clicking by removing the battery. I took it immediately to the shop that sold it to me, I have a five year extended warranty. They said it sounded like an algorithm problem and sent in to be repaired. The manual doesn't discuss this error either. Does anyone have any experience with this? The camera has about 7-8000 exposures and has always operated flawlessly. I think my shop will take care of me but I am curious about this. Thanks in advance for any input!

castledude
 
Posts: 869

Re: Error 99

Post Fri Jul 23, 2010 5:14 am


Error 99 is a catchall for unknown error. The biggest known cause is a bad communication between the lens and the body. Sometimes it can be fixed by cleaning the lens / body contacts or by switching out the lens.

Here is an old Canon reply to somebody else...


Here is what Canon said to try:


Thank you for contacting Canon product support. I'm sorry to hear that
your EOS 10D is displaying an "ERR 99" message.

To isolate the cause of the issue, we suggest that you do the
following:

1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert a fully charged battery, and turn on the camera.

Does the "ERR 99" message appear? If it does, then the camera should
be serviced. If it does not, then please proceed to the next set of
steps:

1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.

Does the "ERR 99" message appear? If so, then the CF card is the most
likely source of the issue. Try using a different card.

If the message does not appear, please complete the following steps:

1. Turn off the camera.
2. Clean the lens contacts by gently rubbing them with a pencil eraser
or soft cloth. Be careful that you do not let any debris fall into the
camera body.
3. Reattach your lens.
4. Turn on the camera.

If the "ERR 99" message only appears when one particular lens is
attached, then that lens should be examined by a service technician.

If you see the "ERR 99" with a different Canon lens attached, then the
camera should be serviced.

toosnvetts
 
Posts: 54
Location: Covington, LA USA

Re: Error 99

Post Fri Jul 23, 2010 4:58 pm


Thank you so much for that information, I really appreciate it. The shop checked the contacts and with different lenses. They did ask that I send along the CF card and battery that I had in the camera and listed them on the inventory of items sent. I will update when I get the camera back in 4-6 weeks. I will file this info for future use. Time to break out the Rebel! :mrgreen:

dougj
 
Posts: 2276

Re: Error 99

Post Sat Jul 24, 2010 12:04 am


Castledude provided some good information, here's a little more:

From Chuck Westfall at Canon
http://www.digitaljournalist.org/issue0 ... -tips.html

LensRentals.com - a large lens & camera rental company in the US:
http://www.lensrentals.com/news/2008.12.31/canon-err99

The owner of Lens Rentals is also a photog (no surprise) and writes articles about various aspects of photography & equipment. 1-2 might be interesting, including their lens repair data - don't shoot me, I didn't put the data together. Read &interpret at your own risk... :mrgreen:
https://www.lensrentals.com/news


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