Export frames to PSP greyed out

[robin043]

Hi everyone. New poster here. I have had PSP ever since ver. 7 and have never run into a problem like this...

I am now using ver X and Ani Shop ver 3.11. Computer running Windows XP.

When I open an animated image in Ani Shop and click on a frame and try to choose "export frame to PSP" that option is greyed out. I have tried uninstalling/reinstalling bot PSP and Ani Shop, making sure I have bot apps open at the same time, using the "File/Export" option in the menu.

If anyone at all knows of a fix/repair/whatever for this very aggravating problem, I would REALLY appreciate it.

Thanks a bunch,
Robin