Hello,
Thank you for the email. What can we do to improve our site? Please advise.
Thanks,
Ashlee
PBase Support
Anyone want to respond to this?
Board index ‹ PBase ‹ Questions and Answers ‹ Improve the site
jwcoffman wrote:Well,to start with, you might fix it so when we upload a image we don't have to wait 10 minutes for it to load! Then you might fix it so when we comment on a image we don't have to sit and wait and wait for the comment to post!
Then there is the matter of this site is so slow people are talking of going somewhere else where they really care about there customers and oh yes,you might have the courtesy to communicate with us and let us know you are aware
that there is a problem and you really do care!!
amoxtli wrote:Post a notification about the "State of PBase" and the plans for the future. This has been requested as far back as 2010, maybe even earlier.
Communicate with subscribers when they send emails and when they post to the forum.
Answer emails to customer service in a timely manner.
Fix intermittent problems with the speed of the site and error messages such as "The connection has timed out", "The server at search.pbase.com is taking too long to respond.", "Error 503 Service Unavailable", "Varnish cache server Not Found The requested URL /rolls was not found on this server." etc.
Fix Geotagging. First reported broken 22 Nov 2013.
Update camera and lens database regularly.
Add optional e-commerce.
Update and improve the search function.
kstuebin wrote:A lot of people are leaving Pbase now. The fact that there is no communication from the owners makes me think they're indifferent to its fate. I really have nothing to go on. But if someone owns a business and it starts losing customers and they do nothing to address the issue then it must be because they don't care. What else is there? Maybe they have enough tor retire now.
And I did have a suggestion for the list in case it does matter. I will beat this horse to death. A NSFW that works. There is one on here but it doesn't work.
lynnh wrote:Lack of responsive customer service is an issue.
While I've heard that quite a few Pbasers are experiencing problems with uploading and commenting for the past month or more, I haven't experienced the slow uploads. Most likely because I only post 900 x 600 size images. But, I noticed comments take about 10 to 20 seconds to post instead of 3.
My thinking about Pbase management is that they don't offer good customer service unless it affects massive amounts of customers. Even if only a certain percentage of customers are experiencing problems, Pbase customer service should figure out why and at the very least have some sort of recommendation for them.
amoxtli wrote:Post a notification about the "State of PBase" and the plans for the future. This has been requested as far back as 2010, maybe even earlier.
Communicate with subscribers when they send emails and when they post to the forum.
Answer emails to customer service in a timely manner.
Fix intermittent problems with the speed of the site and error messages such as "The connection has timed out", "The server at search.pbase.com is taking too long to respond.", "Error 503 Service Unavailable", "Varnish cache server Not Found The requested URL /rolls was not found on this server." etc.
Fix Geotagging. First reported broken 22 Nov 2013.
Update camera and lens database regularly.
Add optional e-commerce.
Update and improve the search function.
Board index ‹ PBase ‹ Questions and Answers ‹ Improve the site
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