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Problems renewing subscription - internal server error

PostPosted: Wed Feb 19, 2014 7:54 pm
by jameswade
I have tired to renew my subscription several times at home and work and get the following message when processing the CC. Can I mail in a check or Pbase support please advise on this matter.
Thanks,
Jim

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@pbase.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Re: Problems renewing subscription - internal server error

PostPosted: Thu Feb 20, 2014 3:45 am
by rsbfotos
....
Yes they do accept checks. See http://www.pbase.com/help/pricing&id=169

Re: Problems renewing subscription - internal server error

PostPosted: Fri Feb 21, 2014 4:25 pm
by ashlee
Hi Jim,

We have changed a few things that may have caused this error to occur. If you try submitting a payment again, you should not experience any issues. If you are still experiencing an error message please email me at help@pbase.com.

Thanks,
Ashlee

Re: Problems renewing subscription - internal server error

PostPosted: Fri Feb 21, 2014 8:19 pm
by jameswade
Ashlee,
My payment went through this time.
Thanks,
Jim