Trying To Get A Response From Pbase Customer Service

[powerandbeauty]

Two weeks ago I wrote Pbase via the "Customer Support" button on the help page...as of a couple days ago still no response so I tried again...STILL no response today and I'm starting to wonder what I have to do to get a couple questions resolved.
Anybody have any idea what I need to do to get their attention??

[waggonerphotos]

Try sending an email to emily@pbase.com

[powerandbeauty]

Thanks...I'll do that now.

[emily]

Mongo and I have already emailed, but just to let everyone know:

We are aware that support emails are going unanswered, which is not acceptable. We are working on improvements to our customer support team and system so that this will not continue into the future. Please bear with us while we get the ball rolling and get caught up.

Thanks,
Emily and The PBase Team